Shipping Policy

SHIPPING POLICY

Handcrafted to order. Every Jingle Resin panel is made from scratch after you place your order. Nothing ships from a warehouse shelf. Please read the timelines below carefully before purchasing.

Production Time
Each panel requires 10–14 business days to handcraft, cure and quality-check. Epoxy resin must cure fully between layers — rushing this process causes defects. We will not ship a panel that hasn't cured properly, even if it means a short delay.

Processing & Dispatch
Once production is complete, your order is packed and dispatched within 2–4 business days. We do not dispatch on Saturdays, Sundays or public holidays.

Delivery
Estimated delivery time after dispatch is 12–18 business days depending on your location. International customs clearance may add additional time beyond our control.

Total Estimated Timeline
Approximately 5 weeks from order to doorstep. This is an estimate, not a guarantee. Actual delivery times may vary due to production complexity, carrier delays, customs processing, weather events, or other factors outside our control. Jingle Resin is not liable for delays caused by carriers or customs authorities.

Christmas Delivery Cutoff
To maximise the chance of receiving your panel before December 25, we recommend ordering by November 15. Orders placed after this date may still arrive in time but we cannot guarantee Christmas delivery. No refunds will be issued for orders that arrive after December 25 if placed after the recommended cutoff.

Tracking
You will receive an email with tracking information once your order has been dispatched. Please allow 24–48 hours for tracking to become active in the carrier's system. We are not responsible for tracking delays or inaccuracies on the carrier's end.

Shipping Cost
We offer free standard shipping worldwide. Expedited shipping is not available due to the handcrafted nature of the product — the production time cannot be shortened regardless of shipping speed.

Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Jingle Resin is not responsible for lost, stolen or misdelivered parcels. If tracking shows delivery but you have not received your order, please contact your local carrier first, then email us at jingleresin@gmail.com with your order number and tracking details.

Address Accuracy
You are responsible for providing a correct and complete shipping address at checkout. Jingle Resin is not responsible for orders shipped to incorrect addresses provided by the customer. Re-shipping to a corrected address will be at the customer's expense.